Syberworks Learning Management System Product Suite by SyberWorks, Inc.. This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity more... >> Discover more offerings from SyberWorks, Inc..

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Web-Based Training and eLearning | Computer-Based Training | Learning Management Systems (LMS) | IT Training and Certification | Courseware and Curriculum Management | Customer Self-service/ e-Self Help | Business Intelligence Solutions | Customer Experience Management (CEM) | Tutorials | On-line Customer Support

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The Empowered Customer: Productivity Enhancements in a Digital Era by Microsoft March 05, 2010 - (Free Research) This white paper discusses how gathering intelligence from multiple sources such as social media, customer service centers and online support, and then transforming that intelligence into productivity improvements are vital steps in transforming customer service in the digital age. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Five Must-Have Capabilities for Unbeatable Customer Care by Pitney Bowes Business Insight January 15, 2010 - (Free Research) Today, firms in the communications industry must relook at how they deliver customer service in order to streamline operations, retain customers and drive business revenue. Read this paper to learn about five, practical, cost-effective opportunities that allow firms to meet market demand and achieve an impressive Return on Investment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CCNA v2.0 Review: Critical Concepts of the 640-802 CCNA Exam by Global Knowledge October 2008 - (Free Research) This paper helps students understand the types of information required to pass the new 640-802 CCNA composite exam by providing a convenient review of the exam's critical concepts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 10 Skills in Demand in 2010 by Global Knowledge January 2010 - (Free Research) In the Global Knowledge/TechRepublic 2010 Salary Survey, conducted at that end of last year, one of the questions put to respondents was "What skill set will your company be looking to add in 2010?" Here's the complete list, with the No. 1 skill listed being in the highest demand. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Success Story: Carton Service, Inc. Folding Cartons, Pharmaceutical Packaging - Shelby, Ohio and Norris, Tennessee by itelligence, Inc. March 2010 - (Free Research) Carton Service, Inc, a packaging company, realized its increasing need for knowledgeable, dedicated SAP resources. In 2007, itelligence was engaged as hosting partner to manage all of Carton Service’s SAP support. Read this success story to learn how itelligence provided a cost-effective and flexible solution to handle their SAP technical needs. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

e-Learning Best Practices as You Begin Your Research into Learning Management Systems by SyberWorks, Inc. March 2008 - (Free Research) The e-Learning industry has grown tremendously since the early days of computers and the Internet. This white paper will provide some basic information to help you as you begin your research into e-Learning and learning management systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Online Training Case Study by SyberWorks, Inc. December 2008 - (Free Research) The operations division in a large multibillion-dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250-seat license. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

E-Learning Benefits and ROI Comparison of E-Learning vs. Traditional Training by SyberWorks, Inc. December 2008 - (Free Research) The focus of this white paper will outline the benefits of web-based training along with a practical framework for developing ROI when looking at the cost of traditional training methods verses e-Learning. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Preparing for 2010: What Cloud Computing Means to Finance by Intacct Corporation March 2010 - (Free Research) Making sure your financial management systems areis cost effective is very important is. It’s just as important as increasing the productivity of your limited staff or making sure your financial system can easily scale as your business grows. This webcast will explain how cloud computing can provide a solution that meets all the above factors;. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

A Lifecycle Approach to Systems Quality: Because You Can’t Test in Quality at the End by IBM December 2009 - (Free Research) This white paper looks at approaches for effectively integrating quality management into lifecycle activities and the potential benefits this can deliver for project and business outcomes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HP SiteScope Software Security Essentials by Hewlett-Packard Company March 2010 - (Free Research) This white paper outlines how HP SiteScope securely transmits data and restricts access to satisfy even the most demanding security officer. All collection and reporting of information is securely transmitted using standard protocols. Note that this white paper assumes that physical security (i.e., firewalls) are already in place. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Primer for IT and Business Decision Makers: Understanding the Planning and Deployment Requirements of Today’s Software-as-a-Service Solutions by SAP September 2008 - (Free Research) Organizations are facing growing business challenges as a result of intensifying market trends. In response, THINKstrategies is finding a growing number of organizations of all sizes are investigating and adopting on-demand Software-as-a-Service (SaaS) alternatives to traditional, on-premise systems to meet their changing business needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Jaspersoft and eBuilder Create Leading Edge Strategic Management Tool by Jaspersoft March 2010 - (Free Research) eBuilder, a provider of Cloud Supply-Chain Management Processes, needed a web-based BI solution to enable clients to swiftly analyze information and make critical business decisions. Jaspersoft’s BI Suite enabled eBuilder to provide visually impactful, easy-to-use strategic measurement and monitoring capabilities for the business B2B supply chain. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Infor - ERP SyteLine by Infor September 2008 - (Free Research) Infor ERP SyteLine spans the business of manufacturing to align supply with demand and support the business and operational challenges of manufacturers. Download this demo to get a better understanding of how this software can benefit your company. (DEMO) VIEW ABSTRACT | GO TO DEMO

Optimize SAP NetWeaver BW Systems with Nearline Storage: Efficient Information Lifecycle Management to Maximize Performance and Lower Costs by Dolphin Corporation March 2010 - (Free Research) Rising data and query volumes take a toll on data warehouse hardware, software and administration. To maintain service levels, IT must perform constant tweaking or commit more of the IT budget to adding more storage. Read this paper to find out how SAP NetWeaver BW optimizes for both cost and performance, while reducing the administrative load. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How To Kiss Your On-Premise Call Center Goodbye by Contactual, Inc. March 2010 - (Free Research) This webcast discusses how on-premises call centers are outdated and inhibit the delivery of first-rate customer experience. Tune in and learn how your company can improve and simplify contact center operations while dramatically lowering costs via the Software as a Service (SaaS) model. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Maximizing the Business Benefits of On Demand Web Content Management Systems by Clickability, Inc. March 2010 - (Free Research) Companies of all sizes are recognizing that on-demand SaaS solutions represent a viable alternative to on-premise applications; they are taking a closer look at which SaaS vendors can serve as a strategic source for their on-demand solution needs. Read this paper to find out more about the business benefits of Clickability’s On-Demand WCM Platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Web Content Management: Why SaaS Matters and Why You Should Care by Clickability, Inc. March 2010 - (Free Research) With the move to on-demand applications has come plenty of mudslinging between traditional off-the-shelf-software proponents and SaaS WCM fans. So, how do buyers separate hype from truth? This paper helps answer that question, creating cohesive definitions, and arming buyers with the right questions to consider when making a WCM purchase. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ERP for Green Supply Chain Management In Manufacturing by IFS March 2010 - (Free Research) In this whitepaper, we will address the various drivers for the green supply chain trend, share important considerations for satisfying a green supply chain initiative of a customer or initiating your own green supply chain initiative, and discuss the role of enterprise software like ERP in keeping pace with this industry trend. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Maximizing ERP Return on Investment with On-Demand Support Services by itelligence, Inc. May 2009 - (Free Research) The current economic environment challenges manufacturers seeking to capitalize on their enterprise resource planning (ERP) software: How can a company increase ERP functionality while reducing operating costs and even head counts? To achieve this difficult balance, many manufacturers have turned to on-demand ERP-support services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud Computing - What is its Potential Value for Your Company? by Google Apps February 2009 - (Free Research) This paper examines whether cloud computing makes good business sense for your company. Ultimately, you may find that moving your data to the cloud actually improves security, scalability, access, and disaster recovery. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: Manufacturing IT Guide - How to Evaluate and Buy Small to Mid-Size ERP Platforms by IQMS March 2010 - (Free Research) This E-Book offers best practices for SMBs and midmarket organizations evaluating ERP platforms and provides suggestions on how to avoid procurement pitfalls. (EBOOK) VIEW ABSTRACT | GO TO

What's Happening on Your Shop Floor? by Plex Systems March 2009 - (Free Research) Until recently, it was difficult for manufacturers to obtain a true picture of what was happening on the shop floor. Real-time, accurate data reflecting production activity, planned production schedules, quality checks, machine breakdowns, inventory levels or a shortage of materials made it a challenge for shop floor management to keep track.. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ERP Software for Manufacturers - SearchManufacturingERP.com Product Directory 2009 Edition by SearchManufacturingERP January 2009 - (Free Research) Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Embedded Opportunity: Dynamics of Medical Device Evolution Driving Need For Static Analysis by Klocwork July 2009 - (Free Research) Embedded software development teams in the medical device sector are striving to meet growing market demands while dealing with increased software complexity across global teams, business and engineering challenges with limited engineering resources and increased code complexity. Read this paper to learn how to optimize productivity challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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