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Dimension Data Helps CommVault Create Integrated Global Contact Center and Maintain Top Performance Leveraging Uptime Powered by Cisco Services Support by Dimension Data February 25, 2010 - (Free Research) In early 2007, amid rapid international growth, CommVault saw a need to improve customer service and support while holding the line on costs. Learn how they used both Cisco's Unified Contact Center Enterprise (UCCE) solution and Uptime powered by Cisco to integrate their international contact centers and expand their use of IP telephony. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Responsive Supply Chain: Managing Market Events in the Consumer Goods Industry by SAP America, Inc. September 18, 2008 - (Free Research) This report focuses on the market events that impact demand. It explains the six market event categories that cannot be controlled but can be effectively managed if the right processes and technologies are in place. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Focusing on Food & Beverage Manufacturers: Three Strategies for Profitability Tomorrow and in Years to Come by Infor CRM October 22, 2009 - (Free Research) This paper explores the idea that to effectively compete today and into the next generation, F&B manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies F&B manufacturers must do if they want to be profitable tomorrow and in the years to come. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Thomas & King Case Study: The Right Ingredients for Software Asset Management by Dell, Inc. and Intel October 01, 2008 - (Free Research) Read this Dell case study to learn how a restaurant franchisee gets its IT cooking with the right reporting from Dell Software Inventory & Usage Management. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

IT Outlaw: Making VDI Friendly by SHI International Corporation March 10, 2010 - (Free Research) Learn how SHI's managed desktop solution, IT Outlaw, leverages the latest virtualization technologies to provide a complete desktop computing environment for a fixed monthly fee, including ongoing support. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Boosting Efficiency with IT Process Automation by CA June 2008 - (Free Research) As data center infrastructures become increasingly complex, so do the IT processes--such as incident management and server provisioning--that keep infrastructure up and running. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How To Kiss Your On-Premise Call Center Goodbye by Contactual, Inc. March 2010 - (Free Research) This webcast discusses how on-premises call centers are outdated and inhibit the delivery of first-rate customer experience. Tune in and learn how your company can improve and simplify contact center operations while dramatically lowering costs via the Software as a Service (SaaS) model. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Presentation Transcript: Mission Critical Computing In NextGen Data Centers by PC Connection in partnership with HP ThinClient November 2009 - (Free Research) Read this transcript of the "Mission Critical Computing" webcast to learn about changing trends in the data center infrastructure. Discover tools to ensure high availability at a low cost to improve IT performance and find out more about innovations to data center operations to help you remain competitive. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Hurwitz: Virtualization is Not a Silver Bullet by CA October 2009 - (Free Research) Read this white paper for a discussion of the many benefits of virtualization, how it has evolved, and how it intersects with data center optimization strategies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reduce Costs and Increase Performance: The SaaS Advantage for Contact Centers by inContact December 2009 - (Free Research) This paper examines current economic and business trends as well as challenges impacting the contact center market. It provides guidance and recommendations for contact centers looking for an alternative to on-premises contact handling solutions and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Energy Efficient Cooling for Data Centers: A Close-Coupled Row Solution by APC by Schneider Electric April 2009 - (Free Research) The trend of increasing heat densities in data centers has held consistent with advances in computing technology for many years. As power density increased, it became evident that the degree of difficulty in cooling these higher power demand loads was also increasing. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Expanding the Data Center - Traditional Deployments Vs. The Cloud Vs. Co-location by Horizon Data Center Solutions March 2010 - (Free Research) Read this presentation transcript to learn about different data center expansion options. Discover the pros and cons of colocation, cloud computing and IT outsourcing and determine which model is best for your organization. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Managing Data Center Power and Cooling by Force10 Networks March 2010 - (Free Research) With the rapid growth in computing power and storage capacity, typical data center power consumption and power density are both spiraling upward. Read this whitepaper to learn the potential benefits that can be derived from an increased focus on power consumption and power efficiency. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

eBook: The New Data Center Imperatives by Dell, Inc. and Intel December 2009 - (Free Research) Demand for new and upgraded data centers will continue to grow, despite the economic downturn. Careful planning can help IT and finance managers get the most from data center investments and build a flexible foundation for enterprise growth. (EBOOK) VIEW ABSTRACT | GO TO

Dell Data Center 360 - Interactive Video Tour by Dell, Inc. and Intel November 2009 - (Free Research) The demands on your data center are constantly increasing, and with data growing even fifty-fold in three years, how can you stay ahead? How can you optimize your data center? Take this interactive data center tour and learn more. (INFORMATION CENTER) VIEW ABSTRACT | GO TO

Expanding the Data Center: Traditional Deployments Vs. The Cloud Vs. Co-location by Horizon Data Center Solutions February 2010 - (Free Research) Watch this expert webcast to learn about different data center expansion options. Discover the pros and cons of colocation, cloud computing and IT outsourcing and determine which model is best for your organization. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Sun Microsystems & Force10 Networks Collaborate to Bring Network Automation to the Masses by Force10 Networks March 2010 - (Free Research) Download this white paper to see how Sun's Crossbow, coupled with Force10's FTOS, provides an end-to-end standards-based approach to virtualization and automation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: Best Practices for Managing Virtualized Environments by Zenoss Inc. February 2010 - (Free Research) In this podcast, learn how to handle the management challenges that come with a virtualized environment. Find out how to address your top five virtualization issues, including effectively monitoring resource performance and availability. Discover ways to minimize data center disruptions for optimal performance. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Mission Critical Computing In The NextGen Data Center Infrastructure by PC Connection in partnership with HP ThinClient October 2009 - (Free Research) In this webcast, learn about changing trends in the data center infrastructure. Discover tools to ensure high availability at a low cost to improve IT performance. Find out more about innovations to data center operations to help you remain competitive. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Data Center Expansion Options: Construction, Colocation or Cloud? by Horizon Data Center Solutions February 2010 - (Free Research) Listen to this expert podcast to learn about different data center expansion options.  Discover the pros and cons of colocation, cloud computing and IT outsourcing and determine which model is best for your organization. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Untangling the Data Center with Unified Fabric by Cisco Systems, Inc. February 2010 - (Free Research) Watch this webcast to learn how unified fabric can be utilized to improve data center management. Discover the benefits of unified fabric, and learn how your organization can migrate to this data transport technology incrementally to preserve your existing data center investments. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Aperture Data Collection Process: A Necessity for Realizing the Benefits of DCSM by Aperture - An Emerson Network Brand February 2010 - (Free Research) As the data center continues to grow in complexity, the Data Center Service Management (DCSM) discipline is becoming widely adopted by organizations that wish to migrate to higher levels of process maturity. This technical brief will discuss the benefits of using DCSM. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

Improved Chilled Water Piping Distribution Methodology for Data Centers by APC by Schneider Electric November 2008 - (Free Research) This paper discusses new piping approaches, which can dramatically reduce the risk of leakage and facilitate high-density deployment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Panduit's Interactive Resource Center - Unified Physical Infrastructure by Panduit February 2010 - (Free Research) During this unique and interactive event, learn more what unified physical infrastructure entails and how it can help you address the challenges of the core systems – control, power, completion, security and communications – that have traditionally existed in a siloed environment. (INFORMATION CENTER) VIEW ABSTRACT | GO TO

Dispelling 6 Common Myths about On-demand Call Center Solutions by Contactual, Inc. February 2010 - (Free Research) The inability of early prototypes of on-demand contact centers to deliver feasible solutions for contact center users only served to reinforce the superiority of on-premise solutions, creating a number of myths which today have no bearing at all. This paper presents the 6 myths of on-demand call center solutions and debunks them all. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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