Customer Relationship Management (CRM) | Help Desk and Call Management | Business Process Management (BPM) | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Call Center Management | Databases | On-line Customer Support | Business Intelligence Solutions | Change and Configuration Management | Enterprise Systems Management

Search Results		1 - 25 of 500 | Next Page
Too many results? Filter by:	All result types Software Services & Resellers Hardware Research

Mobility Management the ITIL and ITSM Way: An Enterprise BlackBerry, iPhone (and Beyond) Imperative by BoxTone October 08, 2009 - (Free Research) In this Handbook, you'll learn how Mobile User Management has emerged as the most effective application of ITSM leveraging ITIL to support mobile user connectivity and mobile application access. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Leader in On-Demand Call Centers: Five9 Product Overview by Five9 September 10, 2009 - (Free Research) Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Why You Should Take a Holistic Approach to ITIL and Service Support by BMC Software, Inc June 15, 2009 - (Free Research) In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Communications Skills for Remote Support by LogMeIn, Inc. September 16, 2009 - (Free Research) A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

For Ceridian, it Pays to Provide High-Quality Support by LogMeIn, Inc. September 16, 2009 - (Free Research) This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs by BMC Software, Inc June 15, 2009 - (Free Research) Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..” (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Dynamic Infrastructure Worldwide Forum by IBM June 17, 2009 - (Free Research) View this on demand Dynamic Infrastructure Worldwide Virtual Forum for advice from leading experts on today's IT challenges. (WEBCAST) GO TO WEBCAST

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global October 29, 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. (PRESENTATION) VIEW ABSTRACT | GO TO

Managing the Amazon Elastic Compute Cloud with CA by CA October 30, 2009 - (Free Research) Read this paper to learn how innovative management solutions from CA add comprehensive support for Amazon EC2 with real-time automation, application performance, service, and database management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Practical and Flexible IT Service Management for the Real World by Numara Software January 06, 2009 - (Free Research) This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft July 25, 2008 - (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Selling to the C-Level: How to Convince Company Leaders to Buy by ZoomInfo November 09, 2009 - (Free Research) This paper examines how to conduct successful C-level sales calls and the psychological strategies and linguistic tactics that help you convince company leaders to buy. Read on to learn the five steps for conducting the successful C-level sales call. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BMC SQL Performance for DB2: A Review of the Potential Return on Investment by BMC Software, Inc November 20, 2009 - (Free Research) The ever present demand to maximise the value delivered by business-critical applications requires that we optimise the use of all the resources that execute and manage them. BMC Software is one of the major vendors offering such support and has a highly regarded set of solutions collectively called BMC SQL Performance for DB2. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Integrating IP Address Management for Real-time Data and Services Delivery with Central Monitoring of DNS and DHCP Services by Infoblox March 02, 2009 - (Free Research) This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BMC SQL Performance for DB2: Two Minute Explainer Video by BMC Software, Inc April 24, 2009 - (Free Research) Inefficient DB2 applications can waste MIPS and cost an organization thousands while mainframe application demand continually grows. Learn how BMC's SQL Performance solution for DB2 can reduce CPU MIPS, improve DB2 application performance, correct problems before they occur, and enable staff to work on more productive tasks. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Empowerment as a Growth Strategy by Oracle Corporation September 2007 - (Free Research) Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VUE Software: Enterprise Incentive Management by CSSI VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc April 2007 - (Free Research) This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Practitioner’s Guide to More Efficient Network Management by Hewlett-Packard Company September 2009 - (Free Research) Read this white paper to learn the four key initiatives for attacking network management inefficiency and how automation solutions from HP can help. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers by Five9 September 2009 - (Free Research) Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

7 Tactics For Smart Businesses to Increase Revenues and Decrease Expenses in Any Economy by SAP BusinessObjects June 2009 - (Free Research) Every organization faces its own unique challenges in getting the job done. But at the end of the day, it all comes down to increasing revenue while decreasing expenses. See how Business Objects reporting solutions allow you to do just that. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tesco Migrates Crucial Mainframe Applications to Create a Common Operating Model that can be Quickly Deployed Anywhere in the World by Micro Focus, Ltd October 2009 - (Free Research) The retail giant Tesco has aggressive plans for global growth and has expanded its international presence significantly, including penetration of the huge US market. A key element in its expansion plan is its common operating model, which called for crucial mainframe applications to be modernized to run on standardized platforms worldwide. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Deliver Application Integration Projects in Days by Cast Iron Systems February 2009 - (Free Research) This white paper details the Cast Iron Integration Solution, which dramatically simplifies application integration today. As a purpose-built solution designed exclusively for application integration, it eliminates complexity from an integration problem and enables companies to implement projects in days, rather than weeks or months. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Preparing for the 2.0 World: How Enterprises Need to Think About Emergent Social Technologies by Sun Microsystems, Inc. April 2009 - (Free Research) Social technologies, commonly called Web 2.0, were originally used to describe consumer technologies that enable groups to organize and share information and media. But enterprises quickly caught on to the value of these easy-to-use tools for capturing and sharing ad hoc information that may otherwise not be documented. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Avatars Proven to Increase Advertising Effectiveness by Humanity Interactive September 2009 - (Free Research) Blue Rain commissioned Humanity Online to create an avatar for their character "Marcus OneNote" that could act, react, and interact with visitors to the OneNote Ad and landing page of the community site for OneNote. Read on to learn how avatars are increasing advertising effectiveness. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

1 - 25 of 500 | Next Page   Business e-mail:  First name: (optional)  Last name: (optional)      x

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.