Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM. Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable more... >> Discover more offerings from CDC Software - Pivotal CRM.

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Email Archiving | Storage Management | E-Mail Management | Customer Service (General) | Disk-based Backup & Storage/ RAID | Anti-Spam | On-line Customer Support | Customer Relationship Management (CRM) | Customer Information Management/ Customer Databases | E-mail Servers

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Email management suite by Iron Mountain Digital August 2008 - (Free Research) Email management solutions are designed to simplify your email management complexities. In this brief Videocast, legendary British comic, John Cleese, explains why you should want a total email management suite. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Email Management Services (EMS™) by MessageOne, Inc. July 2008 - (Free Research) Email Management Services provide a total solution for email and BlackBerry® continuity, recovery, security, archiving, e-Discovery, and storage management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

22 Things a Domino Administrator Needs to Know About Spam – An Interview with a Spammer by Mayflower Software March 2008 - (Free Research) Spam has become more than just clutter in the inbox; it’s now the leading way to facilitate computer crimes. In this eGuide, read the answers to over 20 questions SearchDomino.com members asked a reformed spammer. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mail Attender® for Lotus Notes - Archiving and Email Management by Sherpa Software (E-mail this company) Mail Attender® for Lotus Notes is a comprehensive email management tool that gives companies the power to control and manage data residing in email from a central location. Mail Attender can archive documents/attachments, enforce retention policies, delete non-business info & search content.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Email Management in Today's Regulatory Environment - Reasons and ROI Benefits by Kroll OnTrack August 2008 - (Free Research) Email has become the lifeblood of business, more than any other means of communication and any business tool, companies rely on electronic messages for running virtually every aspect of their enterprises. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

GFI MailArchiver by GFI Software, Inc. GFI MailArchiver is an email archiving & email management solution with auditing functionality, which ships at an unbeatable price, offers unparalleled performance, is easy to install and requires very little administrative effort.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Millions of emails by Iron Mountain Digital August 2008 - (Free Research) None of us have the capability to sift through the millions of emails that come into our organization and pick out the important information. Learn about solutions that can help in this brief Videocast featuring legendary British comic, John Cleese. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

GFI MailEssentials by GFI Software, Inc. GFI MailEssentials is server-based and installs on the mail server or at the Gateway, eliminating the deployment and administration hassle of desktop-based anti-spam and anti-phishing products.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Defining an Email Archiving Policy- Podcast by Dell MessageOne August 2008 - (Free Research) Discover how to implement a comprehensive email-archiving policy that will enforce how users manage and retain their electronic messages. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Defining an Email Archiving Policy by Dell MessageOne August 2008 - (Free Research) Discover how to implement a comprehensive email-archiving policy that will enforce how users manage and retain their electronic messages. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Archiving Email Compliance with Sunbelt Exchange Archiver by Sunbelt Software. January 2008 - (Free Research) Archiving for compliance is an important step in securing your company’s future. Learn how to select and implement an email archiving solution that will minimize the burden on your Exchange server and help to avoid costly legal penalties in this whitepaper. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Disaster Recovery with Sunbelt Exchange Archiver by Sunbelt Software. January 2008 - (Free Research) Sunbelt’s Exchange Archiver simplifies disaster recovery by using its revolutionary designed Hierarchical Storage Management (HSM). The HSM store is integrated into the SEA server and redirects archived email into various storage media. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mainsoft SharePoint Integrator for Lotus Notes by Mainsoft June 2008 - (Free Research) Mainsoft's easy to deploy, client-side plug-in for Lotus Notes 8 provides direct access to Microsoft SharePoint document libraries from within the Lotus Notes user interface. (DEMO) VIEW ABSTRACT | GO TO DEMO

IT Briefing: Email Archiving by Arrow ECS Midmarket Group July 2008 - (Free Research) This document addresses why email archiving continues to be an important subject for integrators to raise with their customers, It also provides an overview of current email management problems and some potential solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Keeping up with IT Compliance by Websense, Inc. June 2008 - (Free Research) A lot of Windows shops underestimate their storage needs. This expert eBook describes how to achieve the right balance among file storage, email management and other compliance-related tasks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

What's New in BlackBerry® Enterprise Server v4.1 with Service Pack 5 for Microsoft® Exchange by BlackBerry March 2008 - (Free Research) View this webcast to learn about the new wireless capabilities as well as enhanced administrative features that were introduced with the latest release of BlackBerry Enterprise Server for Microsoft Exchange. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

IT People Testify by Iron Mountain Digital August 2008 - (Free Research) It is critical these days that you have your eDiscovery strategies and solutions in place. Learn about an eDiscovery solution from legendary British comic, John Cleese, as he explains the importance of eDiscovery benefits of this solution. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

VMware® Infrastructure: An adaptable, available, and cost-effective platform for Microsoft® Exchange 2007 by VMware, Inc August 2008 - (Free Research) Today's messaging environments must be highly available, disaster tolerant, & cost efficient. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

ePowerCenter - Customer Relationship Management and Interaction Solution by Astute Solutions (E-mail this company) ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers. It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored by Astute Solutions by Astute Solutions (E-mail this company) April 2007 - (Free Research) Read how AberdeenGroup's research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

On-Demand Support Software by Parature Inc. Parature eTicket enables your customers to submit support tickets through your customer service or help desk websites, and enables your support team to track, route and manage customer tickets. As a result, your customer support team will provide efficient, superior customer service, resulting in satisfied and loyal customers.  (ASP) GO TO DETAILED REPORT

TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc. (E-mail this company) CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident submission through investigation to a final resolution, CustomerWise refines your support process and increases efficiency and productivity.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ADERANT Expert by Aderant ADERANT Expert is the legal industry’s first truly integrated practice management system based on Microsoft .NET technologies, providing law firms with comprehensive functionality for financial management, business intelligence, matter management, and practice automation.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Best Practices for HP BladeSystem and Microsoft Exchange Server 2007 by En Pointe Technologies February 2008 - (Free Research) This white paper provides an overview on how deploying Exchange Server 2007 on the HP BladeSystem c-Class can save organizations both time and money and reduce the overall total cost of ownership of their Exchange deployment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Combating Spam: Building a Business Case for Anti-Spam Technology by KnowledgeStorm Webinars (E-mail this company) September 2004 - (Free Research) The following KnowledgeStorm Webinar focuses on Enterprise Spam filtering and how to combat spam. Featuring expert commentary from Nucleus Research analyst Shruti Yadav, the Webinar offers advice to organizations grappling with the growing problem of spam. Duration- 60 minutes. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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