IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) Software, Hardware, Services and Research Papers

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Innovations in Managing IT Service Quality: Managing Service Quality and Risk to Service Delivery in a Lean Economy by CA

April 01, 2009 - (Free Research) With the economy down it is important for IT organizations to be as efficient as possible. This means that IT operations, those responsible for the product and health of the enterprise, must have full visibility and control over their resources - and of course, the technology to do so.

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Turning Virtual Sprawl Into a Good Thing by Hewlett-Packard Company

December 10, 2009 - (Free Research) Watch this webcast to learn how discovery and dependency mapping (DDM) tools can help organizations overcome the challenges of virtual sprawl. Learn how you can leverage this mapping tool for effective infrastructure management without increasing costs and risk.

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E-Guide: How to Optimize Career Success with Oracle Certification by SkillSoft Corporation

November 18, 2009 - (Free Research) Read this E-Guide and discover the benefits of IT and Oracle DBA certifications. No matter what your role in IT, this E-Guide will help you learn to keep an eye on the industry trends and the processes used for certification.

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Case Study: Indiabulls Gets Bullish on Growth by Deploying Dell Servers and a Dell SAN by Dell India

December 24, 2007 - (Free Research) Read this case study to learn how one of India's leading financial services firms paved the way for continued growth and improved customer service by deploying Dell servers and a Dell SAN.

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SUN SPARC® ENTERPRISE T5440 SERVER ARCHITECTURE by Sun Microsystems, Inc.

October 01, 2008 - (Free Research) Employing UltraSPARC® T2 Plus processors - an evolution of the industry's first massively threaded systems on a Chip (SoC) - the Sun SPARC® Enterprise T5440 server offers breakthrough performance and energy efficiency to drive Web 2.0 infrastructure and address other demanding datacenter challenges.

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Green Storage Webcast by IBM

September 23, 2009 - (Free Research) We know that the energy use in data centers is high today and this rate is rapidly growing, projected to double every 5 year. To help you react to this rapid growth, we offer an informative webcast that will detail. IBM solutions and services can stem this information explosion.

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DELL™ PowerEdge™ Half-Height M610 and Full-Height M710 Blade by Dell, Inc. and Intel

December 01, 2008 - (Free Research) The Dell PowerEdge M-Series blade servers help cut operating expenses through energy efficiency, product flexibility, and efficient use of data center space.

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Dell PowerEdge Energy Smart Servers -- The Smart Choice for Optimizing your Data Center by Dell, Inc. and Intel

May 09, 2008 - (Free Research) Dell's end-to-end approach helps customers worldwide solve their power and cooling challenges and meet the demands of business growth with industry-standard solutions. They offer solutions you can deploy right now, as well as the right mix of tools, partnerships, and services to help you get the most from your existing infrastructure.

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Implementing Best Practices: The Dell Management Console and ITIL by Dell, Inc. and Intel

March 01, 2009 - (Free Research) This white paper discusses how reduced budgets and growing demands on IT departments have forced organizations to find ways to cut costs, increase IT resource productivity, and optimize existing investments. Find out more about on this topic and how the new Dell Management Console can assist you.

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Presentation Transcript: Mission Critical Computing In NextGen Data Centers by PC Connection in partnership with HP ThinClient

November 13, 2009 - (Free Research) Read this transcript of the "Mission Critical Computing" webcast to learn about changing trends in the data center infrastructure. Discover tools to ensure high availability at a low cost to improve IT performance and find out more about innovations to data center operations to help you remain competitive.

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CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs by Pivotal CRM, a CDC Software solution

November 11, 2009 - (Free Research) This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers.

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Data Center Automation - A Forrester 2008 Report by Hewlett-Packard Company

April 15, 2008 - (Free Research) This Forrester research brief reviews the top vendors in data center automation (DCA) and rates HP the highest due to the breadth of their solution in the very competitive DCA market.

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IDC Report on ITIL: How to manage the IT Service Lifecycle by Hewlett-Packard Company

October 08, 2008 - (Free Research) Read this IDC white paper to learn more about IT Infrastructure Library implementation and the ITIL service management lifecycle.

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Making the News: Dell helps a media company maintain its competitiveness in the evolving news business, reducing the time needed to publish breaking stories by 50 percent by Dell, Inc. and Intel

February 01, 2008 - (Free Research) This case study looks at Media General a large regional communications company with over four dozen TV stations and newspapers plus an extensive online service. With the rapidly growing demand for online services and the changing online environment Media General turned to Dell for solutions.

(CASE STUDY)

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Optimizing Citrix XenApp High Availability - A New Approach by Marathon Technologies

September 10, 2009 - (Free Research) Many businesses today are delivering applications to users as an on-demand service. This reduces the cost of application management and can improve application and data security. This white paper explores what availability really means, and how availability correlates to RTO and RPO baselines.

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Revolutionizing Access Management with Shared Authorization Services by Oracle Corporation

November 01, 2008 - (Free Research) Read this whitepaper to learn how externalization and the consequent centralization of authorization policies leads to better policy transparency, improved compliance and quicker IT response to evolving regulatory requirements.

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Financial Services Company Gains Improved Sales Performance with Easy-to-Use Solution by Microsoft

January 01, 2008 - (Free Research) Security Benefit needed a customer relationship management (CRM) solution that would provide its remote sales force with access to real-time information. In July 2007, the company implemented Microsoft Dynamics™ CRM 3.0. Now, Security Benefit gains from increased agility, new sales opportunities, and reduced IT costs.

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ITIL for the Real World by Numara Software

January 06, 2009 - (Free Research) This webinar will show you how Numara FootPrints 9 provides practical, rapid ITIL v3 enablement for the vital processes that support the demands of your customers and focuses on providing the best possible experience to your customers.

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Practical and Flexible IT Service Management for the Real World by Numara Software

January 06, 2009 - (Free Research) This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today.

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Strategies for Modernizing IT, Reducing Costs, and Improving Operational Efficiency by BMC Software, Inc

November 03, 2009 - (Free Research) To meet business demands for higher levels of performance and availability – all while adding services and reducing costs – IT has to modernize. A strong service assurance capability enabled by available Business Service Management (BSM) solutions can help you modernize IT and deliver compelling business benefits.

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I Can Do It eKIT by IBM

October 01, 2009 - (Free Research) Register Now to take advantage of this complimentary collection of resources to discover how IBM Rational Software may cut your maintenance cost and give you the flexibility to transform your business with assets you already have without spending a fortune.

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High Availability Database Solutions for PostgreSQL & Postgres Plus by EnterpriseDB Corporation

November 01, 2008 - (Free Research) Making sure mission critical databases are highly availably (HA) is the main challenge of IT departments. This paper discusses the failover and redundancy capabilities of specific HA products that can be used in conjunction with PostgreSQL, Postgres Plus, and the Oracle compatible database Postgres Plus Advanced Server.

(WHITE PAPER)

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Power and Cooling Capacity Management for Data Centers by APC

January 01, 2007 - (Free Research) This paper describes the principles for achieving power and cooling capacity management.

(WHITE PAPER)

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How IT Can Help Companies Make Better, Faster Decisions by SAP AG

October 30, 2009 - (Free Research) IT management in small and medium companies can and must understand the information needs and language of their business colleagues within the organization. IT managers must show business managers how IT can enable them to meet and exceed their departmental goals.

(WHITE PAPER)

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Sun's Reference Architecture for Video Surveillance with IPCONFIGURE ESM by Sun Microsystems, Inc.

November 2008 - (Free Research) The Sun Reference Architecture for Video Surveillance with ipConfigure ESM provides a scalable digital surveillance platform that allows organizations to adjust infrastructure to fit their exact needs.

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